Website Terms

Raha Retreats is a boutique travel company specialising in curated African travel experiences. We design and manage bespoke itineraries, luxury retreats, private journeys, conservation-focused safaris, and small group travel across Southern and East Africa.

Our services include travel planning, accommodation and experience sourcing, itinerary design, logistics coordination, and end-to-end client support. All services are provided subject to availability and confirmation by our team and travel partners.

Raha Retreats respects your privacy and is committed to protecting your personal information.

We take appropriate and reasonable technical and organisational measures to safeguard personal data in accordance with applicable South African legislation, including:

• The Protection of Personal Information Act (POPIA)
• The Promotion of Access to Information Act (PAIA)

Personal information collected is used solely for booking, operational, communication, and service delivery purposes and will not be shared with third parties except where necessary to fulfil travel arrangements or where required by law.

Payments for travel services may be made via:

• Visa
• MasterCard
• American Express
• Diners Club
• Electronic Funds Transfer (EFT)

Banking details will be provided upon confirmation of services.

Card transactions are processed through a secure, accredited South African payment gateway that uses industry-standard encryption protocols (SSL). Raha Retreats does not store or retain any credit card information on its website or internal systems.

Client booking and contact details are stored securely by Raha Retreats for operational and customer service purposes. Card payment details are entered directly on the payment gateway's secure platform and remain under the gateway provider's control.

The merchant outlet country is the Republic of South Africa.

Unless otherwise specified, all transactions are processed in South African Rand (ZAR).

Raha Retreats accepts responsibility for:

• The sale and delivery of travel services offered via this website
• Customer service and support
• Supplier coordination
• Handling of service queries and dispute resolution

While we work with carefully selected travel partners, certain services are provided by third-party suppliers and remain subject to their operational conditions.

This website and all related transactions are governed by the laws of the Republic of South Africa.

Raha Retreats chooses its registered business address as its domicilium citandi et executandi for the service of legal notices, correspondence, or other communications.

Raha Retreats reserves the right to update, amend, or modify these terms, policies, or any part of this website at any time without prior notice. The latest version will always be available on this page.

This website is operated by Raha Retreats, a travel company based in South Africa.